BlackBerry users in Europe, the Middle East, Africa and India suffered email outages for several hours, adding to the woes of struggling manufacturer Research in Motion, increasingly seen as a takeover target.
In an email sent to BB subscribers RIM said: "We are working to resolve an issue currently impacting some BlackBerry subscribers in Europe, Middle East and Africa and India."
In Europe and Canada, it put out an identical statement but omitted the reference to India.
"We are investigating, and we apologize to our customers for any inconvenience caused whilst this is resolved," RIM said, declining to provide further detail.
RIM, which once owned the corporate mobile email market, has been losing share to smartphone rivals led by Apple's iPhone as employees from the boardroom down demanded more choice.
A poor reception for its PlayBook tablet computer has increased pressure on RIM's top management, while a string of senior staff have left.
Monday's outage follows last month's BlackBerry Messenger disruption in the Americas.
RIM Shares slipped in afternoon trades on Monday as the company continued to deal with a service outage in Europe.
By late afternoon, RIMM -0.56% shares were down more than 2% to $22.81. A report by Dow Jones Newswires said Vodafone Group and several other European carriers were reporting problems with their BlackBerry services.
The company said in a statement that it was "working to resolve" the issue. The problems appeared to be limited to Internet access, instant messaging and roaming in Europe.
Last month, investors drove RIM stock down by 20 per cent, or $3 billion in value, after dismal quarterly results, raising prospects of a break-up, sale or new leadership.
Source: The Times
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